Return and Refund Policy

Return Policy 

You must have a Return Authorization (RA) number before returning any merchandise go to your account portal and initiate a return online by submitting an RA Request. At the time of your return, you have the option to pick an exchange, store credit  or full refund. Once you have provided  the appropriate information, we will contact you with an assigned RA number.
For fastest processing , have the following information ready:

• Account Number
• Invoice Number
• Model Number
• Serial Number
• Outline of the problem

Once we approve your return, we will proceed with your refund with method that was requested. The full refund will be back to the same credit card used at the time of purchase which may take 3 to 7 business days to post back to the credit card. We will notify you by email once your return is received and processed.

Return Shipment Policies:

• DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge.
• Defective product must be in original factory carton with all original packing materials.
• The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.
• Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.
• Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.

Any deviation from return policies will result in the product being returned to you with no credit issued or refund

Shipping & Freight

 Orders received and credit approved ship same day in most cases.

Backorders

All orders not in stock at time of order will be placed on back order unless purchase order specifies otherwise. Backorders will automatically be filled as the product becomes available. You will be notified only if your backorder has been outstanding for more than (4) weeks. Special orders will be accepted for products which are available through manufacturers we currently carry. All special orders require a hard copy, non-cancelable purchase order and may be subject to certain other restrictions.

Damages

Unowe  policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:

1. Note any damages on the receipt.
2. Refuse the shipment (if possible) so that it is returned for freight claim processing.
3. For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible.
4. If damaged item is accepted via UPS/Fed Ex Ground, contact us for freight claim; if via truck/LTL, the receiver is responsible to place the claim with the carrier within 24 hours, and alert unowe of the issue.
5. Damage claims are the responsibility of the consignee. The shipping cartons, packing and content should be retained in the same condition as received.

Discrepancies

Upon receipt of merchandise, you have three (3) business days to contact us or use any other overnight method to reply in writing as to any discrepancies.

Lost Shipments

Track your shipment online. If it has been lost, please contact your sales or credit representative.

Special Returns

JVC: No returns for credit on color television, DVD/BluRay/VCR or camcorder. Authorized service center repair only (800-537-5722)

Makerbot: No Returns allowed through distribution. Please contact the manufacturer directly for service and support.

• Email/Chat: https://www.makerbot.com/makercare and click "Open a Support Case"
• Telephone (English): 347-334-6800
• Support and FAQ: https://support.makerbot.com
• Troubleshooting: https://support.makerbot.com/troubleshooting

Nintendo: 
Nintendo Consoles - We track serial numbers on all consoles. Defective return window is 30 days from original invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Reseller will be billed for missing parts.

Nintendo Software and Accessories - We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 15% restocking charge or refuse to issue additional RAs if returns exceed 2% of total Nintendo product.

Panasonic CE: No returns for credit on video, DVD/BluRay/VCR, LCD, plasma, color television, fax or camcorders. Authorized customer service center for repair only. (800-222-4213)

PlayStation: 
PlayStation Consoles - We tracks serial numbers on all consoles. Defective return window is 30 days from original invoice date. All console returns must include console, controller, software, AV cable and power cord original box and packing. Reseller will be billed for missing parts.

PlayStation Software and Accessories - We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for replacement of same product only. No credit. We reserve the right to charge 15% restocking charge or refuse to issue additional RAs if returns exceed 2% of total PlayStation product.

Samsung CE: No returns for credit on TV, DVD/BluRay/VCR, Home Theater. Authorized customer service center for repair only. (800-726-7864)

ViewSonic: Returns limited to 30 days. Absolutely no exceptions. Serial number required.

Xbox: 
Xbox Consoles - serial numbers are tracked on all consoles. Defective return window is 30 days from original  invoice date. All console returns must include console, controller, software, AV cable and power cord, original box and packing. Reseller will be billed for missing parts.

Xbox Live - Defective return policy is 30 days from date of invoice. Xbox needs the subscription code to remove it from their system. If the subscription code is not visible when returned, reseller will not receive credit. All Xbox Live product must include DVD folder with visible subscription code, Xbox live communicator, and original box. Reseller will be billed for missing parts.

Xbox Software and Accessories - We will accept defective returns up to 30 days from date of invoice. All software and accessories must be returned for same product replacement only. No credit. We reserve the right to charge 15% restocking charge if returns exceed 1%.

Warranties - In General

Product warranties are provided by the manufacturer. Unowe administers the individual manufacturer warranty, which may include returning defective products to Unowe, sending products to a factory authorized repair center, or factory direct returns. Unowe must abide by the return policies dictated by our manufacturers.

Unowe  reserves the right to modify the above terms and conditions at any time without notification.