PROSUPPORT In a Box CAT1 3YR

PROSUPPORT In a Box CAT1 3YR. Comprehensive Support Plans for Maximum Network Uptime and Business Peace of Mind -- 24/7 live technical support and consultation; Direct, scheduled access to product experts to help in configuration; Extended HW/SW Warranty coverage with NBD parts replacement. The NETGEAR ProSUPPORT for Business offerings provide you with peace of mind by extending and enhancing the standard warranty or support coverage included with your product purchase. With ProSUPPORT, you get 24/7 direct access to NETGEAR technical support engineers who can rapidly resolve technical issues both big and small. Connect with the people that have built your products and build the relationship that will contribute to your business success. NETGEAR extends your initial 90-day technical support with the OnCall 24x7 Tech Support package. OnCall 24x7 services are conducted by phone, chat and email, to solve any of your technical challenges. In addition, NETGEAR will proactively send you alerts about any newly released firmware updates to make sure that you are able to plan in advance, download and upgrade at your earliest convenience. With a OnCall 24x7 Tech Support contract, customers will have a dedicated ProSUPPORT subscriber phone number to call for high priority service, with less than four-hour response or call-back time. Technical support requests enjoy a high priority escalation for issue resolution. OnCall 24x7 Tech Support contract purchases are non-refundable.